Lunch Courier

Service Design, Student Project. 2013

Collaborators: Martynas Brikys


Design of a service for the “Lunch Courier” case. Lunch Courier is a service that provides meals at lunchtime to people working in Copenhagen City Centre. The service should connect those people with a network of restaurants/kitchens, that prepare meals and with a bike-based distribution system.


Service design is about developing services that are attractive to the customers as well as efficient and differentiating to the companies. The lunch courier is a study case done during the course of Service System Design attended at the University.

My Role

My role in this project was to understand the challenge, design personas, scenario, use cases and create an overview of the whole Service Design. Three main categories of tools have been used: Analysis, Design and Representation.

Tech Tools

Photoshop, Illustrator, Premiere CS6, Omnigraffle.